Welcome to Eggora platform ("us", "we", or "our"), registered as Eggora Foods Private Limited, which operates the Eggora.com website and the Eggora mobile application (herein after referred to as the "Service"). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, and your choices about the collection and use of your information. This policy sets out how Eggora collects and uses the information that we collect about you when you use the Eggora services. This policy also explains the choices that you can make about the way that we use your information.

Definitions

Personal Data: Personal Data means data about a living individual who can be identified from those data. Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself. Cookies: Cookies are small pieces stored on your device (computer or mobile device).

Information we collect and its use

We collect the following types of information about you:

Information you provide us directly

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include Email Address, Phone Number, Business Name, First and Last Name, Cookies and Usage Data.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Cookies Information

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Use of Data

Eggora uses the collected data for various purposes: To provide and maintain our Service. To notify you about changes to our Service. To allow you to participate in interactive features of our Service when you choose to do so. To provide customer support. To gather analysis or valuable information so that we can improve our Service. To monitor the usage of our Service. To detect, prevent and address technical issues. To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

Retention of Data

Eggora will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Eggora will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Your information, including Personal Data, business data may be shared with third party organizations associated with us for analytics purposes and for making our services better. Eggora will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information. But the breach of data can never be ruled out, and in such a case, Eggora shouldn’t be held liable for any losses incurred by the user.

you may choose to share your User Content with If Eggora is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. We may also use the data for analyses by ourselves or by a third party organization to improve upon the services.

Disclosure for Law Enforcement

Under certain circumstances, Eggora may be required to disclose your Content if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Eggora may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation.
• To protect and defend the rights or property of Growthpond Technologies Private Limited.
• To prevent or investigate possible wrongdoing in connection with the Service.
• To protect the personal safety of users of the Service or the public.
• To protect against legal liability.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service. Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Children's Privacy

Eggora does not knowingly collect or solicit personal information from children under the age of 18 and the Service and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18. Please contact us at support@eggora.com How long we keep your User Content Following termination or deactivation of your User account, Eggora may retain your profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, Eggora may retain your information for the purpose of comply with its legal and audit obligations, and for backup and archival purposes.

Disclosure Text for Inclusion in Privacy Policy

We may disclose to third party services certain personally identifiable information listed below: information you provide us such as name, email, mobile phone number. information we collect as you access and use our service, including device information, location and network carrier.

This information is shared with third party service providers so that we can: personalize the app for you. perform behavioral analytics.

Any Updates to this Privacy Policy Please review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Pricing, Payments and Refunds Policy

• Pricing and Payments: You can purchase a Subscription/Service of your choice for any category(ies) of products by following subscription/payment steps on the Platform and making the payment applicable for the service you intend to purchase.
• The Pricing of the products may vary from individual to individual depending on various factors like the nature of profession, size of business, single or combination of businesses etc. You will be displayed the amount of payment you need to make for a particular service that you decide to purchase.

Here any Service fee(eg: Subscription, Ads charges, Rates charges any other one time or recurrent charges, service usage based charges, or any other charges for any service provided by Eggora) on the platform may be referred to as Subscription or Service fee or Platform fee.

Please read the below terms applicable for the purchase of your Platform Services. The below terms are to be read with any other terms communicated to you at the time of purchase of your Subscription:

• You agree to pay all the Service fees and charges that are attributable to your account on the Platform and that you are solely responsible for payment of these fees and charges. The Subscriptions/any other fee are payable in full and in advance and are valid until the completion of the applicable Service Period or until otherwise cancelled or terminated in accordance with the terms of this Agreement.
• If you have specifically authorized us, then the payments for the applicable Subscriptions/any other fee are automatically charged at the beginning of each billing period, unless you withdraw your authorization or submit a cancellation request to us directly through your account prior to the start of the billing period. The payment for your Service will be charged upon the anniversary of its billing period if the payments for Service are in more than a single tranche. Subject to your specific authorization and applicable laws, you agree that Eggora may charge any recurring service to the credit card or debit card or account that you provide/link at the time of your first purchase of the Subscription or as updated by you through your account on the Platform, provided such updation takes place prior to upcoming billing period.
• If you have not completed payments for your Subscriptions, we may restrict / suspend your access to the Platform until your account becomes current and paid in full.
• We reserve the right to pursue the fee owed to us using collection methods which may include charging other payment methods on file with us and/or retaining collection agencies or legal counsel.
• Your payments to Eggora shall be subject to applicable taxes including without limitation Goods and Service Taxes (GST) and Value Added Taxes (VAT) or other similar taxes as may be applicable in your country of residence/from where you have created your account on the Platform/ purchased the underlying Subscriptions.
• We reserve the right to change/revise the pricing of the Subscriptions and duration of the subscriptions. For existing Subscriptions for which the applicable fees have been already received by us, we can charge the add on charges during the duration of the current subscription or will implement the price changes during the next billing period or renewal of the Subscription. For Duration of the subscription, we reserve the right to change/revise the duration of the Subscriptions anytime, even for the existing subscription, without being bounded by the original charges/rates.
• We further reserve the right to offer custom plans and pricing (including discounts and / or special offers) in addition to what is offered on the Platform, which include offering custom billing and payment terms, that are different from our standard terms.
• We use third-party payment gateways and/or aggregators to process payments applicable to the Services offered by us. Third-party payment gateway(s) made available to you may vary depending on the Subscription you choose. Similarly, we have also enabled integration of third-party payment providers to facilitate better payment options to you, which may vary depending on your territory or the Subscription you choose. Third-party payment gateways/aggregators and third- party payment providers shall collectively be referred to as “Third-Party Service Providers”.
• Third-Party Service Providers may also charge you fees to use or access their services and may require your Personal Information to complete any transaction for the Platform. Further, to facilitate completion of your payments to us through the Platform or avail the payment options provided to you, you may be redirected to an external website operated by the Third-Party Service Provider. We cannot and do not (i) guarantee the adequacy of the privacy and security practices employed by or the content and media provided by the Third-Party Service Provider or its respective websites or (ii) control collection or use of your Personal Information by such Third-Party Service Provider. Hence, prior to using any services offered by a Third-Party Service Provider, we suggest that you read their terms and conditions, privacy policy and other policies, that may apply, to understand their terms of usage and to understand how your Personal information is being processed. Eggora is not affiliated to any Third-Party Service Provider and neither Eggora nor any of the Third-Party Service Provider are agents or employees of the other.
• Further, pursuant to the payment option you may choose, you may be required to enter into a separate agreement with the relevant Third-Party Service Provider. This agreement with the Third-Party Service Provider is an independent contract/agreement between you and such Third-Party Service Provider and Eggora shall in no manner be a party to the same. Eggora is only facilitating various payment options to you and is not offering the payment by itself in any manner.
• You agree that you are solely responsible for all charges that occur through such Third-Party Service Providers and acknowledge and agree to indemnify, defend, and hold harmless Eggora, its licensors, their affiliates, and their respective officers, directors, employees, and agents from any loss arising out of or related to the use of the Platform or any purchases made through the Platform. This obligation will survive your use of the Platform and termination of your Agreement with us. For purposes of the Platform Terms, “Loss” means all losses, liabilities, damages, awards, settlements, claims, suits, proceedings, costs, and expenses (including reasonable legal fees and disbursements and costs of investigation, litigation, settlement, judgment, interest, and penalties). Eggora shall not be liable to you for any claims arising out of any act or omission on the part of the Third-Party Service Provider(s) including, but not limited to, any lost, stolen, or incorrectly processed payments. Eggora expressly disclaims any responsibility and liability for all services provided by the Third-Party Service Provider(s).
• Please note that all Subscription payments are collected by Eggora only through the Platform and not through any third parties (except Third-Party Service Provider(s)). We do not usually authorize any third party (except Third-Party Service Provider(s)) to collect monies on our behalf; however, if we have authorized any third party then such third party will have received a written authorization from Eggora either by way of any agreement or an authorization letter. Kindly verify with such third party before you make any payments to them, alternatively, you can always verify with us too.
• Further, Eggora is solely authorized to offer discounts / offers, if any, on the Subscription prices. These discounts / offers are communicated on the Platform or via direct communication to you from Eggora via email, SMS, phone, or such other means of communication, and can be availed only through the Platform, unless otherwise specifically communicated by Eggora. Other than Eggora, no person, including without limitation, any Service Providers or any third-party platform, are allowed to offer any discounts on the Subscription prices offered on the Platform. Eggora shall not be liable for any claims arising from such unauthorized discounts / offers offered by any person (including any third- party platform or Content Provider), other than Eggora.

Cancellation and Refund Policy:

You may cancel your Subscription renewal through your account on the Platform, or you may stop using the services on the platform. However, please note that the cancellation will become effective at the end of the then-current billing period; in other words, we will not renew your Subscription, but the existing Subscription will continue until the end of its billing period and there shall be no refund of the fee already paid for the same. Also for stoppage of service usage, there shall be no refund of the fee already paid for the service. So, please read these terms and conditions and the Refund Policy carefully before purchasing any Subscription.

When you cancel your Subscription, Eggora may disable(without refund) access to features made available to you upon your purchase of Subscription, while your account may continue to exist on the Platform.

Contact Us

For any questions about this Privacy Policy, please contact us at support@eggora.com